After a little longer than initially anticipated, the gothere.sg redesign went live this morning, after poor Dominic stayed up coding until 7. It’s not 100% perfect yet, but it’s definitely getting there. There were a lot of cross browser issues (just when you think that different browsers are not an issue anymore), which had us pounding our heads against a wall on more occasions than one. But all in all, we are quite pleased with what we came up with. And knowing the passion and dedication of the people at Gothere you can be sure there’s loads more to come within the next few months. Trust me.

Our main focus with the redesign was, this time, just to give a facelift. We have lots of ideas for the future, but this time we tried to focus primarily on just making it look a little nicer, but to keep the basic, simple functionality of the existing design. We wanted to make it a little more playful, adding some colours, giving it some more contrast with different font sizes and also introduced a new set of icons, based on the logo.

Anyway, we’ve not only redesigned the website, but are also in the process of developing a whole new brand identity for gothere. The new logo looks like this:

The symbol element of the logo is the lowest common denominator for the visual identity. Although the main brand colour is green (for go, green light), the icon can come in virtually any colour, depending on context. The empty space inside is to be filled with other symbols or photos to serve as icons, stickers or anything else. The symbol is simple yet visually easily recognizable, rounded to portray openness and friendliness, and it helps convey the gothere brand value keywords of boldness, passion and simplicity.

All in all, I’m happy to have been a part of helping one of Singapore’s most indispensable services websites / tools become a little friendlier and easier on the eyes.

There will be much more to check out at gothere.sg soon, so stay tuned to the gothere blog.

Now go find some directions.

In other news; I’ve teamed up with the people at gothere.sg to help them develop a new overall design and brand identity to the gothere brand. It’s very exciting, they are brilliant and passionate people, with a great service, and working with them is loads of fun. Although the logo and most of the brand is done, the website is taking longer than anticipated to put together. Hopefully something will be live in about a week and a half or so.

More on this later.

Anyway, Daniel over at Singapore’s Land Transport, pointed me in the direction of the new tender to redesign the bus stop poles, so with his help I was able to find the actual design that will be implemented (subject to changes, naturally). And it was fun to see that I wasn’t completely off the mark, although the visuals provided in the tender were more thorough than mine. The new ones are actually really good. I can’t link directly to the file, so for details on the tender, go to  GeBIZ, click on Tenders & Quotations, and then search for Signcraft Installations. They fix most of the problems I’ve had with the current ones, although, I can’t help but to poke around a little bit and make some modifications to them.

This is what they’ll look like (theirs to the left, my modifications to the right):

As you can see, the new stop pole is about 1000 times better than the old one. Now for my modifications.

A. It seems the LTA is fixed on making the bus stop code the biggest and most prominent part of the stop (second to the public transportation logo on the right side). Why? How many people currently know the bus stop code of the stop nearest to them? Also, this code is not very prominent in other pieces of information design around public transportation. It’s not on the Bus Services guide, it’s not in signs in the MRT showing the way to the nearest bus stop… The only places that has them is the online journey planners and the transit link book. So, obviously, it should be smaller.

B. Instead they’ve made the actual name of the stop (which is prominent on the bus services guide, for instance) almost illegible, and especially if you were to be on the bus. Upsize, please!

C. I implemented my idea of separating the night rider buses from the “normal” ones. Since they don’t run all the time, they should stick out a little.

The biggest problem with this current tender, that I see, however, is that it only covers the actual pole. This may not mean, however, that the LTA doesn’t have plans to look into the design of the rest of the stop, but still, these should definitely be overhauled at the same time. I modified my old sketches and implemented the new design, but kept some of my original ideas:

Especially, I combined my idea for the simpler “via” information tables with the current “Real-time bus information” panel released earlier. I frankly don’t see the point of having the arrival times of the two next buses visible (when the first one isn’t very accurate for starters). Instead, make that sign more usable by

1. Providing information of what buses populate the stop, in big type that is legible from the street or across it.
2. Showing a couple of “prominent” stops that the buses stop at on their way to their termination stop

Here’s a better picture:

That’s all for now. There also have been some developments on the front of the journey planner, especially since TransitLink released their updated version on Friday. Compare that one to the one at GoThere.sg, just for kicks. GoThere may not have in their own words, the most “pleasing” design, but it does its job extremely well (at least during the time I’ve played with it), and it’s vastly superior to anything else that I’ve found. TransitLink has really taken the complete reverse approach, making something that is basically as complex and difficult to use as possible.

More on this later.

The of a lack of a good journey planner and coherent information design has caused me a lot of trouble since I moved here. To outline it; there are currently two different public transportation companies here, SBS Transit and SMRT. They run their own bus lines and their own train lines, which luckily are connected and use the same payment system (unlike, I hear, in Tokyo).

Problem is that first of all there is currently no good journey planner system (you know, the one at sl.se for instance), which makes it difficult for me as a foreigner to figure out how easiest to get from point A to point B. Today, the two companies each have their own journey planners on their website, but not surprisingly, they cover only their own networks, forcing me to go to both websites to figure out how to plan my journey. The company created by both SBS Transit and SMRT, TransitLink, which serves to create an “Integrated Transport System” in Singapore, released an “integrated bus journey planner” last year, but it’s still hidden away deep in their structure, difficult to use and badly written. This is also the case with the SMS based iRIS system that SBS has; it doesn’t cover SMRT which makes it confusing, and actually quite useless.

My second whining is about the lack of implementing good information design on the bus stops. Today, a typical bus stop at Newton looks like this

It’s graphically very messy, with a lot of extra information that only adds to the confusion. On the other hand, the LTA [Land Transport Authority] already has a great looking design system (easy to read, esthetically pleasing) that’s implemented on the MRT [subway], so why does this look like it does?

(image courtesy of herenthere08, flickr)

Also, the only place where you can see the name of the bus stop is located on top of the SBS Transit sign (the red one). See it? It says “Newton Stn”. Imagine you’re a confused ang-moh [westerner] on a bus peering out the window trying to look for that. You think you’ll see it? I sure don’t.

After having trawled the web for a couple of days, I stumbled on Daniel Chin’s excellent blog about Land Transportation in Singapore. I sent him an email and outlined these thoughts, and he was kind to reply and agree to meet me sometime next week to discuss things further. He also informed me that work on both these projects are under way, but I nourish a hope that I’ll still get a foot in and try to help the LTA out as much as possible.

These are a couple of rough sketches of what how I think they should do it:

Firstly, the journey planner:

Think of it more of a web based desktop application, with as few clicks and reloads as possible, but which can still be easily integrated on any website (like, in this case, Transit Link’s). With dynamically loading information (ajax based), and broad search criteria (or narrow if you choose), and a mix of icons and text, this should prove to be a “next generation” journey planner. Especially if you can tie it in with your GPS enabled phone.

The basic idea is to keep it simple. Where are you? Where do you want to go? That’s all, really. Advanced searches should of course be permitted, but I’m pretty certain that 95% of the people who use this won’t need to do an advanced search. These are my first drafts:

My next target was the bus stop.

Design wise, I’ve tried to use the existing icons, colours and typography that LTA uses in the MRT, with a little tweaking perhaps. When it comes to the pole, my approach is “remove and simplify”. The primary focus is on where you are, and what buses go from here. Also, does this bus stop connect with the MRT? The only buses that need separating are the day and night buses, so I put the NightRider bus on a dark plaque with a crescent moon symbol to further signal that it is a night bus (I borrowed this from SL, thanks!). As an extra treat, I figured that it should be easy to change if the buses are being re-routed. So I figured that all the bus numbers could be on little metal plaques, that are easy to remove and replace if need be. This way, there’s only need for one basic bus stop pole, which is highly configurable.

Then, when it comes to designing the actual bus stop, my first goal was to make it easy to see which bus stop you’re at, both from further down the street and from on board the bus itself. Therefore, I put the name of the bus stop both at the side of the bus stop facing traffic (not the pole side), and also on the side facing the street.

Lastly, you should be able to see the bus lines from across the street. I have also noticed that people (me included) spend a lot of time looking at the bus line map at every bus stop, trying to figure out how to go where they’re going. They are great, actually, listing the streets and all the stops, both before and after this stop. Problem is, they are a bit complex. When you’re in a hurry, it takes a lot of time to read through all of them, so I suggest a simple “via” system to complement them, which gives you a quick overview of what buses go in approximately what direction.

So now what? Well, I’m hoping to get some feedback from Daniel, and perhaps, if I’m nice, even some names at the LTA, to come up and talk to them about this and to hopefully help them out with design in the future. I feel, as usual, a bit tied down, having loads of ideas but not knowing who to go with them to. But still, it’s a lot of fun.

Update: I found some more information about the new bus stops on LTA’s tender site; check it out.

After about 9 months of saving money, i was finally able to raise enough money to buy a new bike. Hooray! I got a pretty good deal from my local bike shop, with all the components of the 2008 model but with the -06 frame (which is identical to the -08 one, except it’s black).

Now I just need to get in shape…

Specs anyone?

I needed some icons for a web projects today, and after googling for a simple hand cursor and several unsuccessful attempts to screen dump them, my friend Christoffer came up with a hardcore terminal script to steal all icons from, for instance, the Application folder on Mac OS X:

sudo find /Applications/ -iname *.ti*f -exec cp ‘{}’ /Users/yourusername/Desktop/icons \;

Now, all I needed were some simple icons, so I decided to put them in a png and a photoshop file for you!

Download the psd

#04-05

575630 Singapore

Singapore

• Is Christmas being celebrated, and if so on the 24th or the 25th?
• How is it being celebrated? With family or with friends?
• Christmas presents: Does everybody get them, or is it a thing just for the kids? How much do people spend?
• What do people eat on Christmas?
• To what extent is the city decorated, and with what?

Anyone have any suggestions?

Next week, the subject is the environment, and here are a couple of questions that I’ll try to answer:

• Hur mycket skrivs och pratas det om det i media?
• How much is being written about the environment in the media?
• Hur mycket är det en snackis privat? På jobbet, på gatorna.
• How much is it being talked about privately? At work, in the streets
• Sopsorterar folk?
• Do people recycle?
• Köper man miljöbilar?
• Do people buy environmentally friendly cars?
• Hur är det med dubbelmoralen? Ex. man köper en bil och försvarar sig med att det är en miljöbil. Eller man pikar sin kompis för att hon slänger en glasflaska i soporna, men tar själv gärna flyget på semestern.
• What about double standards? For example, if you buy a car and defend it by saying it’s environmentally friendly? Or if you give a buddy a hard time for throwing a glass bottle in the garbage, but take a plane when going on vacation?

Any ideas?